Generation Y - born after 1990 - are becoming a signficant factor in the food service workforce. Oren Hertz,
instructor at Johnson & Wales University School of Hospitality, takes us through the mind-set of the Gen Y
In summary, Gen Y employees:
- Look for more of a work/life balance and do not always put work first
- Do not accept structure and process on face value and are not afraid to ask "why"
- Do not respond as well to traditional training methods. Throw out the training videos and replace them with
computer-based simuations and role playing
- Are highly creative and want to figure out and improve things
- Crave recognition and respond well to contests and awards
- Can work into leadership roles, but should be managed from a distance
- Understand they will likely be working for multiple companies throughout their career
By undestanding and approaching the Gen Y employee from their mindset, you can get a well-trained, motivated
and engaged worker.
For the complete interview, listen to the podcast below:
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The Gen Y Employee - Motivating the Younger Generation
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